oklov's Privacy Policy

1 What Information We Collect

Certain personal information is necessary to create and manage an account on oklov. Below is a description of the different types of information we collect:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity information (for age verification)
• Email address and mobile number
• Residential address
• Payment method details — such as bKash, Nagad, or Rocket account information and bank transfer details
• Password for account security (stored in encrypted form)
• Messages or complaints you submit when contacting us

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system details
• Duration of site visits and which pages were viewed
• Game play history, betting records, and transaction records
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

Where necessary for identity verification or fraud prevention, we may verify relevant information about you through authorised third parties. This information is used only for the specified purpose.

2 Purpose of Using Your Information

oklov uses your personal information for the following legitimate purposes:

2.1 Account and Service Management

• Ensuring account registration, login, and secure access
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, rewards, and promotional offers
• Verifying age to confirm that only players aged 21 and above are using the platform

2.2 Customer Service and Support

• Resolving your questions and complaints
• Providing support in Bengali via 24/7 live chat
• Analysing your feedback to improve service quality

2.3 Security and Compliance

• Detecting and preventing fraud, money laundering, and suspicious activity
• Preventing the creation of multiple accounts or prohibited activity
• Complying with relevant legal and regulatory obligations

2.4 Responsible Gaming

Monitoring your playing patterns to identify potentially problematic behaviour and, where necessary, providing responsible gaming tools.

3 Information Storage and Security

The security of your information is oklov's highest priority. We use industry-standard security measures:

3.1 Technical Security Measures

• SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on our systems — particularly passwords and payment information — is kept in encrypted format.
• Firewall and Anti-Virus: Robust firewalls and security systems are active to prevent unauthorised access.
• Regular Security Audits: Our systems undergo regular security audits.

3.2 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, or prevent fraud.

4 Information Sharing and Disclosure

oklov never sells your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These parties are obligated to use the information only for the specified purpose and may not use it for their own third-party purposes.

4.2 Legal Requirements

In the event of a court order, legal process, or valid request from a government authority, we may be legally required to disclose relevant information.

4.3 Business Transfers

If oklov's business operations are transferred or merged for any reason, user information may be transferred to the new managing authority — in which case the terms of this Privacy Policy will remain in effect.

5 Cookie Policy

oklov uses cookies and similar technologies to operate and improve the website.

5.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions, verify security, and ensure the core functionality of the site.
• Analytics Cookies: Used to understand site usage patterns and improve our services.
• Preference Cookies: Remember your preferences for language settings and personalised experience.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some important site functions to not work properly.

6 Your Rights

As a registered player on the oklov platform, you have the following rights over your personal information:

6.1 Right to Access Information

You have the right to know what information we hold about you. If you contact us, we will provide details of the information we have stored.

6.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request that it be corrected. Please contact our customer service team via live chat.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Data Processing

You may object to your information being used for marketing communications or personalised advertising. In that case, please contact our support team.

7 Protection of Minors' Information

oklov is intended only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor's information has been collected unintentionally, we will immediately delete that information and close the associated account.

Age verification is a mandatory step in our registration process. In cases of doubt, we reserve the right to carry out additional identity verification.

8 International Transfer of Information

oklov primarily operates to serve players in Bangladesh. However, our servers or service provider partners may be located in other countries, in which case your information may be transferred to those countries.

For any such transfer, we ensure that the receiving party adheres to data protection standards equivalent to this Privacy Policy. For international data transfers, we put in place appropriate contractual safeguards.

9 Policy Changes and Updates

oklov may revise this Privacy Policy from time to time in response to business needs, legal changes, or technological developments.

For any significant changes, we will send a notification to your registered email address or display a notice on the site's main page. If you continue to use oklov after the changes, you will be considered to have accepted the revised policy. We therefore recommend visiting this page regularly.

The latest version of this Policy will always be available on this page. The date of the most recent update is displayed at the top of the page.

10 Responsible Gaming and Use of Information

oklov's Privacy Policy is closely linked to our responsible gaming programme. Using your information, we are able to identify potentially problematic gaming behaviour and provide the necessary support.

Information collected for this purpose is used solely for your protection and is not shared with third parties for commercial purposes. To learn more about responsible gaming, please visit our responsible gaming page.

11 Contact and Complaints

For any questions or comments about this Privacy Policy, or to exercise your rights regarding your information, please contact us through the following: